Furnmart — furnmart.co.uk — Last updated: 20 August 2026

1. Who We Are

These terms and conditions (“Terms”) govern the sale of goods through the website furnmart.co.uk (the “Website”), operated by Trio Innovations Ltd, trading as Furnmart (“Furnmart”, “we”, “us” or “our”).

Trio Innovations Ltd is a company registered in England and Wales under company number 11907087, with its registered office at 79 Downfield Drive, Plymouth, Devon, PL7 2DP. Our trading address is Furnmart, 23 Lockyer Street, Office 7, Plymouth, PL1 2QZ. We are not currently registered for VAT, as our turnover is below the compulsory VAT registration threshold; if this changes, our VAT registration number will be added here and to our invoices.

You can contact us by email at support@furnmart.co.uk, by telephone on 01752 418 418, or by post at the trading address above. For how we handle your personal data, see our separate Privacy Policy.

2. Agreeing to These Terms

By placing an order with us — whether through the Website, by telephone, or by any other means — you agree to be bound by these Terms. Please read them carefully before you order. If you do not agree to these Terms, please do not place an order.

We may update these Terms from time to time, for example to reflect changes in the law or in how we operate. The version that applies to your order is the version published on the Website on the date you place that order. Updates will not affect orders already placed.

Nothing in these Terms affects your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

3. Definitions

  • “Contract” means the legally binding agreement between you and us for the sale and purchase of Goods, formed in accordance with clause 5.
  • “Goods” means the products offered for sale on the Website.
  • “Order Confirmation” means our email or written confirmation accepting your order, as described in clause 5.
  • “Working Day” means any day other than a Saturday, Sunday or public holiday in England and Wales.
  • “You” or “Buyer” means the individual, or the individual acting on behalf of a business, who purchases Goods from us.

4. Using This Website

You must be at least 18 years old and legally capable of entering into a binding contract to place an order with us.

You must provide accurate, current and complete information when creating an account or placing an order. Incorrect details may delay or prevent us from processing your order.

We take reasonable steps to keep the Website secure and free of viruses and other harmful code, but we cannot guarantee this. You are responsible for configuring your own equipment and antivirus protection, and to the extent permitted by law we are not liable for any loss or damage to your device or data arising from your use of the Website, except where that loss is caused by our negligence.

All content on the Website — including text, images, logos and design — is owned by us or used under licence, and is protected by copyright and trade mark law. You may view and download content for your own personal, non-commercial use, but you may not otherwise copy, reproduce, republish or distribute it without our prior written permission.

5. How a Contract Is Formed

Product listings on the Website are an invitation to treat, not an offer to sell. When you place an order, you are making an offer to buy the Goods described in that order, subject to these Terms.

No Contract is formed until we send you an Order Confirmation by email. We reserve the right to decline any order — for example where Goods are unavailable, where there has been a pricing or description error, or where we reasonably suspect fraud — in which case we will notify you and, if you have already paid, refund you in full without delay.

Please check your Order Confirmation carefully and contact us immediately if any details are incorrect.

6. Product Information, Pricing and Availability

We take reasonable care to ensure that descriptions, images and prices on the Website are accurate at the time they are published. Because our catalogue is large and updated regularly, occasional errors may occur; where we discover a pricing or description error before we accept your order, we will contact you before proceeding.

Product photographs are for illustrative purposes only and may vary slightly from the actual item — for example due to screen display, lighting or natural variation in materials such as wood grain or leather. Any props shown in a photograph (such as lighting, cushions, curtains or accessories) are not included unless expressly stated in the product description. Dimensions, weights and capacities are approximate.

All prices shown on the Website are in pounds sterling (GBP). We are not currently VAT-registered, so VAT is not charged or added to the prices shown. Delivery charges are shown separately during checkout before you complete your order.

We may change prices at any time, but changes will not affect orders for which we have already sent you an Order Confirmation, other than where clause 6.1 or clause 8 applies.

7. Availability and Back Orders

All orders are subject to availability. If an item you have ordered is unavailable, we will contact you as soon as reasonably possible to offer you the choice of waiting until it is back in stock, choosing an alternative, or cancelling your order for a full refund.

Where an item is shown as available on back order, this means it is temporarily out of stock and will be dispatched once it becomes available. We will provide you with an estimated delivery date and keep you updated on any changes to it.

8. Payment

We accept payment by the methods shown at checkout, which may include major debit and credit cards and, where offered, finance or “buy now, pay later” options provided by our finance partner. Cash and cheques are not accepted for online orders.

Payment is taken at the time of order. Your order will not be dispatched until payment has cleared in full and your order has been processed. We may carry out standard checks to validate your payment details before accepting an order — see clause 17 (Fraud Prevention).

If we discover an underpayment after your order has been confirmed (for example due to a card processing issue), we will contact you to arrange payment of the outstanding balance before dispatch. If we discover an overpayment, we will refund the difference to your original payment method within 5 Working Days.

If we have made a genuine error in an invoice, receipt or Order Confirmation, we will correct it as soon as reasonably possible after you notify us.

9. Finance and Buy Now, Pay Later

We work with Klarna, Clearpay and PayPal as our finance and deferred payment partners. Because we introduce customers to their credit products, we are registered with the Financial Conduct Authority (FCA) as a credit broker, under firm reference number (FRN) 931328 — we act as a broker, not a lender, and any credit decision is made by the provider, not by us. We may receive a commission for introducing you to their products; this does not affect the price you pay for the Goods.

9.1 Klarna Financing

Where offered, Klarna Financing lets you spread the cost of your order over 12, 24 or 36 months. It is a regulated credit agreement provided by Klarna Financial Services UK Limited, and is subject to a credit check and Klarna’s own approval criteria. It is only available to UK residents aged 18 or over. The representative example for the plan you select — including any deposit, the monthly payment, the total amount payable and the interest rate that applies — is shown by Klarna before you confirm your order.

The 12 month plan is interest free and requires a 10% deposit. Borrowing more than you can afford, or paying late, may make it harder to get credit in the future. Credit subject to status. Representative 21.9% APR (fixed) reduced to 0.00%.

The 24 and 36 month plans are interest bearing. Borrowing more than you can afford, or paying late, may make it harder to get credit in the future. Credit subject to status. Representative 21.9% APR (fixed).

9.2 Klarna Pay in 3 and Pay in 30 days

Where offered, you can split your purchase into 3 interest-free instalments with Klarna, or get 30 days to pay. Both are provided by Klarna Financial Services UK Limited (company number 14290857), which is authorised and regulated by the Financial Conduct Authority for carrying out regulated consumer credit activities (firm reference number 987889). Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. Subject to status. Ts&Cs and late fees apply. These options are only available to UK residents aged 18 or over.

9.3 Clearpay

Where offered, Clearpay lets you pay in 4 interest-free instalments over 6 weeks. Clearpay is provided by Clearpay Finance Limited, which is deemed authorised and regulated by the Financial Conduct Authority under the Temporary Permission regime for Regulated Deferred Payment Credit. Borrowing more than you can afford, or paying late, may make it harder to get credit in the future. Credit subject to status. Clearpay is only available to UK residents aged 18 or over, and is subject to Clearpay’s minimum and maximum order values, which may mean it is not shown on larger orders.

9.4 General

In each case your credit or payment agreement is with the provider you choose — Klarna Financial Services UK Limited, Clearpay Finance Limited or PayPal — and is governed by that provider’s own terms, not these Terms. Finance and Buy Now, Pay Later options are subject to each provider’s own eligibility criteria and minimum and maximum order values, so not every option will be available on every order. Your use of any of these providers does not affect your statutory rights against us as the seller of the Goods.

10. Delivery

10.1 Where we deliver

We currently deliver to addresses in mainland England, Scotland and Wales only. We do not currently offer delivery to Northern Ireland, the Channel Islands, the Isle of Man or the Republic of Ireland. For a small number of postcodes in Scotland, including the Highlands and Islands, an additional delivery surcharge may apply depending on the item ordered. If you’re not sure whether this affects your order, please contact us before purchasing and we’ll confirm your exact delivery cost before you pay.

10.2 Delivery times

Estimated delivery times are shown on each product page and typically range from 2 to 30 Working Days depending on the supplier and stock availability; this can occasionally take longer in exceptional circumstances. Delivery dates are estimates only and time is not “of the essence” for the Contract. We are not liable for any loss caused by a reasonable delay in delivery, though we will keep you informed and, where a delay becomes significant, you may be entitled to cancel under clause 12.

10.3 How delivery works

Depending on the item, delivery is carried out either by one of our courier partners (currently including BJS, XDP, Parcel Force and DHL) or by the supplier’s own logistics service, who will contact you to arrange a suitable date. All deliveries are made to your doorstep as standard. Smaller items are typically delivered by a one-person courier; larger items are often delivered by a two-person team. Depending on the supplier and courier used for that particular item, a two-person team may also be able to bring it into a room of your choice, but this is not offered on every order — please treat doorstep delivery as the default unless you’re told otherwise. Deliveries are booked for a specific day rather than a specific time.

Someone must be available to receive and sign for the delivery on the agreed day. If you need to rearrange, please contact us or the courier before 12 noon on the Working Day before the scheduled delivery; changes requested after this time, or a failed delivery because no one was available, may incur a reasonable rearrangement or redelivery charge reflecting our reasonable costs.

For health and safety reasons, delivery drivers are not able to remove footwear inside your home. Please ensure suitable floor protection is in place if you wish to protect your flooring.

Where a courier or supplier’s logistics service is able to help carry Goods beyond the doorstep and into your home, this assistance is provided at your request and your risk, and we do not accept liability for damage to your property while providing this assistance, except where caused by our negligence — any resulting claim would ordinarily fall to be dealt with under your household insurance. We do not remove or dispose of your existing furniture, and we do not assemble Goods; assembly is your responsibility unless a product is expressly sold as “assembly included”.

10.4 Inspecting your delivery

Before accepting delivery, please check the outer packaging for any visible signs of damage that could suggest the product inside has been affected — for example crushed corners, tears, or wet patches. You do not have to accept a delivery if you’re not happy with the condition of the packaging; you can refuse it, or sign for it as “damaged” or “unchecked” rather than “received in good condition”. Please take photographs of any damaged packaging and email them to support@furnmart.co.uk so we can help resolve this quickly.

Please also inspect the Goods themselves as fully as you reasonably can once unpacked. If you notice visible damage, please note this on the delivery paperwork or handheld device at the time and contact us within 48 hours of delivery at support@furnmart.co.uk with photographs of the damage (see clause 14.1). If you are unable to inspect an item before signing for delivery (for example because it is boxed), please sign as “unchecked” rather than “received in good condition”.

11. Risk and Ownership

Risk in the Goods passes to you when they are delivered to the address you provided. Ownership of the Goods passes to you once we have received payment in full, or on delivery, whichever is later.

12. Events Outside Our Control

We will not be liable for any delay or failure to perform our obligations under a Contract that is caused by events outside our reasonable control, including strikes, industrial action, extreme weather, fire, flood, transport disruption, or shortage of raw materials or components at our suppliers. If such an event continues for more than 30 Working Days, either party may cancel the affected Contract by written notice, and we will refund any sums you have already paid for the undelivered Goods.

13. Your Right to Cancel (Consumer Contracts Regulations 2013)

If you are a consumer buying from us online, by phone or by other means at a distance, you have a legal right to cancel your order during the “cancellation period” described below, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This is in addition to your rights under clause 14 if Goods are faulty or not as described.

13.1 The cancellation period

The cancellation period ends 14 days after the day on which you (or someone you nominate) receives the Goods, or, if your order is for several items delivered separately, 14 days after the day you receive the last item.

13.2 How to cancel

To cancel, you must tell us clearly — for example by email to support@furnmart.co.uk, in writing to our trading address, or by telephone — before the cancellation period ends. You do not need to give a reason. We recommend keeping a record of when and how you told us.

13.3 Exceptions

The right to cancel does not apply to Goods made to your specification or clearly personalised, and, for hygiene reasons, does not apply to mattresses, pillows, mattress protectors or other bedding items once they have been unsealed or used after delivery. We will make clear on the relevant product page where an item falls outside the right to cancel.

13.4 Returning the Goods and refunds

Furniture is bulky, and much of our range is delivered directly from our suppliers rather than held in our own stock, so returning an item is a more involved process than posting back a small parcel. If you cancel after delivery, you must return the Goods to us — or, where we direct you, to our supplier — without undue delay and in any event within 14 days of telling us you wish to cancel. Because of the size and weight of most items, this will usually require a scheduled collection rather than a standard postal return. You are responsible for the direct cost of this, which varies by item and will be confirmed to you before you arrange or agree to it.

While the Goods are in your possession you must take reasonable care of them. This means not assembling, installing or using the item beyond what is reasonably necessary to inspect it — in the same way you would be able to check an item in a shop, without trying it out — and keeping it, and its original packaging, intact and fit for resale. If you handle the Goods beyond what is needed to establish their nature, characteristics and how they work, if the original packaging is missing or damaged, or if the item has been assembled or used, we — or our supplier, where the Goods are returned to them — may not be able to accept the return at all, or we may deduct an amount from your refund to reflect the reduction in value. Depending on the condition of the item, this deduction could be substantial.

If you cancel after we have dispatched your order but before it has been delivered, you have two options. You can accept delivery and then return the Goods to us at your own cost as set out above, or you can decline delivery, in which case the Goods will be returned to us or our supplier and the direct cost of that return will be deducted from your refund. Because most of our furniture ships directly from suppliers who will only take goods back in as-new, resaleable condition, it is worth considering which option suits you before the delivery arrives. Either way, we will confirm the return cost that applies to your order before your refund is processed.

Where you exercise this right, we will refund the price you paid, including standard delivery costs (but not any premium delivery option you chose above our standard offering), within 14 days of the earlier of receiving the returned Goods or receiving evidence that you have sent them back. We will refund you using the same payment method you used to pay, unless you agree otherwise, and you will not incur any fee for the refund itself.

If you cancel before we have dispatched your order, simply let us know and we will not process or dispatch it; any payment already taken will be refunded in full.

14. Faulty, Damaged or Mis-described Goods

As a consumer, you have legal rights under the Consumer Rights Act 2015 in relation to Goods that are faulty, not fit for purpose, or not as described. Nothing in these Terms affects those rights.

14.1 Delivered damaged

If Goods arrive visibly damaged, please note this on the delivery paperwork where possible and contact us within 48 hours of delivery at support@furnmart.co.uk with photographs of the damage. Where damage is reported within this window in accordance with this clause, we will arrange a repair, replacement or refund at no extra cost to you, and will not require you to cover the cost of returning the item. Where the damage is limited to a specific part or component (for example a leg, panel, door or fitting), we will where possible send a replacement part rather than the whole item — this is usually quicker for you and means you do not need to return anything.

14.2 Faults found later

If a fault develops after delivery, please contact us as soon as reasonably possible. Under the Consumer Rights Act 2015, if a fault is found within 30 days of delivery you are normally entitled to a full refund or replacement; after 30 days, and normally within the first six months, we are entitled to one opportunity to repair or replace the item before you become entitled to a refund or price reduction, unless doing so is impossible or disproportionate. These are minimum statutory rights and do not limit any additional guarantee described in clause 15.

14.3 What we may ask for

To assess a claim, we may reasonably ask you to provide photographs or, where appropriate, to allow us or the supplier to inspect the Goods. We will handle any such request promptly and will not unreasonably delay resolving a valid claim.

14.4 What is not covered

These remedies do not cover damage caused by fair wear and tear, accident, misuse, incorrect assembly, failure to follow care instructions, or alterations or repairs carried out by anyone other than us or our authorised supplier.

15. Manufacturer Guarantees

In addition to your statutory rights, most Goods are covered by a manufacturer’s or supplier’s guarantee of at least 12 months from delivery, as stated on the relevant product page. We will help you claim under any such guarantee and provide the information you need to do so. A guarantee is additional to, and does not replace or reduce, your statutory rights under clause 14.

16. Returns for Change of Mind Outside the Statutory Period

Where a return falls outside your statutory cancellation right (for example because more than 14 days have passed) and is not due to a fault, we may, entirely at our discretion and as a goodwill gesture only, agree to accept a return — provided the item is unused, unassembled, and returned in its original, undamaged packaging so that our supplier is able to take it back into stock. We are under no obligation to accept such a return, most of our suppliers will not take back an item that has been opened, assembled or used, and agreeing to one return does not create any entitlement to another. Any return we do accept is subject to a reasonable deduction for our return transport costs, and none of this affects your statutory rights under clauses 13 and 14.

We are unable to accept the return of mattresses, pillows or other bedding items that have been unsealed or used, other than where clause 14 applies, for hygiene reasons.

Where Goods were purchased using an interest-free credit or “buy now, pay later” finance option, any approved refund outside the statutory cancellation period may be issued as store credit rather than a cash refund, unless the finance provider’s own terms require otherwise.

17. Fraud Prevention

To protect you and us from fraudulent transactions, we may validate the name, address and other order details you provide against records held by a licensed fraud-prevention or credit reference agency. This is a verification check only, is not a credit check, and will not affect your credit rating. Any personal data shared for this purpose is processed in accordance with our Privacy Policy and applicable data protection law.

Where we reasonably suspect an order is fraudulent, we may suspend delivery pending further checks. If we are unable to verify an order or contact you within a reasonable time, we will cancel the order and refund any payment made.

18. Liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.

Subject to the above, our liability to you for losses arising from a Contract is limited to the price you paid for the relevant Goods, and we are not liable for any indirect or consequential loss, or for any loss that was not reasonably foreseeable to both parties at the time the Contract was formed. If you are buying as a consumer, this clause does not affect your statutory rights.

We are not liable for delay or failure to deliver Goods where you have provided an incorrect or incomplete delivery address.

19. Complaints

If you are unhappy with your order or our service, please contact us at support@furnmart.co.uk or 01752 418 418 so we can try to put things right. If we are unable to resolve your complaint directly, and you are a consumer, you may be entitled to refer the matter to an approved alternative dispute resolution (ADR) provider; details of any scheme we participate in will be provided on request. You can also use the European Commission’s Online Dispute Resolution platform where applicable, or contact your local Citizens Advice or Trading Standards service for guidance.

20. General

20.1 Governing law and jurisdiction

These Terms, and any Contract formed under them, are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in the courts of the part of the UK in which you live. We both agree to submit to the non-exclusive jurisdiction of the courts of England and Wales.

20.2 Third party rights

A person who is not a party to a Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of it.

20.3 Severability

If any provision of these Terms is found by a court to be invalid or unenforceable, that provision will be treated as removed to the minimum extent necessary, and the rest of the Terms will remain in full force and effect.

20.4 No waiver

If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in enforcing our rights, that will not mean you do not have to do those things, and it will not prevent us from enforcing our rights later.

20.5 Entire agreement

These Terms, together with your Order Confirmation and our Privacy Policy, set out the whole agreement between us in relation to your order.

21. Contact Us

Furnmart (Trio Innovations Ltd)

23 Lockyer Street, Office 7, Plymouth, PL1 2QZ

Email: support@furnmart.co.uk | Telephone: 01752 418 418