Terms and Conditions

Welcome to Trio Innovations Ltd (Trading as Furnmart) terms and conditions page. These apply to the use of this website and all policies and conditions associated with this website. By accessing this website and/or placing an order (including orders made over the phone), you agree to be legally bound by the terms and conditions set out below. You shall not be able to place an order until you have read and agreed to these terms and conditions.

Please ensure to read this page carefully before placing an order. Trio Innovations Ltd, at its discretion, may change, modify, and/or remove these terms and conditions at any time and it is therefore important to read them each time you place an order. Please note that all the terms and conditions outlined in this page are created in accordance with Distance Selling Regulations and do not affect your statuary rights.

COMPANY DETAILS

This website is the property of Trio Innovations Ltd. If you have any questions or queries about any of our policies, please do not hesitate to contact us. The registered address for the company is:

Furnmart
Trio Innovations Ltd
79 Downfield Drive
Plymouth
Devon
PL7 2DP
Trio Innovations Ltd is registered in England and Wales with a Company Registration Number of 11907087
Furnmart / Furnmart.co.uk is a trading company of Trio Innovations Limited.

1. Definitions
1.1. “Website” means the website located here or any subsequent URL that may replace it.
1.2. “Buyer” means the person and/or firm and/or company who buys or agrees to buy Good(s) from the Seller.
1.3. “Seller” means Trio Innovations Ltd
1.4. “Good(s)” are the items purchased by the Buyer via the Website
1.5. “Supplier” refers to the manufacturer of the Good(s)
1.6. “Product” refers to any purchasable item on the Website
1.7. “Delivery Date\” is the estimated date that the Good(s) will be delivered to the Buyer
1.8. “Contract” refers to the legally binding agreement between the Buyer and the Seller for the sale and purchase of Good(s) on the website
1.9. “Content” means any photographs or text on the Website
1.10. “Party” or “Parties” refers to the parties in the contract. The parties for the contract are the Buyer and the Seller
1.11. “Personal Information” refers to any sensitive data obtained from the Buyer

2. General Terms
2.1. To place an order on the Website, the Buyer must be at least 18 years of age.
2.2. The Seller will treat each order for goods as an offer from the Buyer to purchase the Good(s) subject to these terms and conditions.
2.3. The formation, existence, construction, performance and validity of the Contract shall be governed by English law and the Parties submit to the non-exclusive jurisdiction of the English courts.
2.4. The parties to this Contract do not intend that any term of this Contract will be enforceable by virtue of the Contract (Rights of Third Parties) Act 1999 by any person that is not a Party to it.
2.5. If any provision of the Contract is found by any court, tribunal, or administrative body of competent jurisdiction to be wholly or partially illegal, invalid, void, voidable, unenforceable, or unreasonable it shall to the extent of such illegality, invalidity, void ability, unenforceability, or unreasonable be deemed severable and the remaining provisions of the Contract and the remainder of such provision shall continue in full force and effect, provided the overall effect of the Contract is more or less the same.
2.6. Failure or delay by the Seller in enforcing or partially enforcing any provision of the Contract will not be construed as a waiver of any of its rights under the Contract.
2.7. Any waiver by the Seller of any breech of, or any default under, any provision of the Contract by the Buyer will not be deemed a waiver of any subsequent breech or default and will in no way affect the other terms of the Contract.
2.8. Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to strikes, lock outs, accidents, war, fire, reduction in or unavailability of power at the Sellers’ / Suppliers’ premises or its manufacturing plant, breakdown of plant machinery or shortage or unavailability of raw materials from a natural source of supply, and the party shall be entitled to a reasonable extension of its obligations.
2.9. Provided that if any event referred to in clause 2.8. Continues for a period in excess of 50 working days, the Buyer will be entitled to give notice in writing to terminate the contract.
3.0 The contract’s content will be stored. You may store the general terms and conditions and readily look them up. For safety reasons your order’s data are not available via internet. We keep these data in confidence ac-cording to our privacy policy.

3. Damage To Your Computer
3.1. The Seller will try to ensure that the Website is free from viruses or defects. However, they cannot guarantee that use of the Website or any other Websites accessible through it will not cause damage to a computer. It is person / Buyers responsibility to ensure that the right equipment is available to use the Website. Except in the case of negligence on the Sellers part, the Seller will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

4. Website Content
4.1. Any photographs, text or content displayed on the Website have been reproduced by the Seller with the permission of the copyright owner. You may not copy, reproduce, republish, upload, post, transmit, or distribute any form of content from the Website without obtaining permission from the Seller. All trademarks, service marks and trade names are the property of the Seller (or are used with the permission of the trademark owner). Infringement of any copyright or trademarks on this website may lead to legal action against the infringer.

5. Accuracy Of Content
5.1. The quantity and description of the Products shall be set out in the Seller\’s quotation.
5.2. The Seller may make any changes in the specification of the Products which do not materially affect their quality or performance required to conform with any applicable statutory requirements where the Products are supplied to the Seller\’s specification.
5.3. Product photographs are for illustrative purpose only, and may not exactly match the product itself.
5.4. Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees. The seller will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the website. Although the seller aims to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment the buyer places an order. The seller cannot guarantee the reliability or accuracy of the information contained within the Website pages.
5.5. Any additional items or illustrations in a product image, such as lighting, curtains, wallpaper and anything else, are used for visual purposes only. None of these items will be included with any order unless otherwise stated
5.6. Any weights, dimensions and capacities given about the Product(s) are approximate only.
5.7. The Seller, at its discretion, may change any Product price to take account of any increase in Supplier prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the Good(s) is wrong whether or not the order has been confirmed. The Seller will inform the Buyer of the correct price within 24hours and give the Buyer the opportunity to cancel the contract.
5.8. The Seller, at its discretion, may change the sale price of any listed special offer Product at any given time without notice. If the Buyer has placed an order for a special offer Product, then the Buyer will pay the price that is currently listed on the day that the order is processed by the Seller.

6. Warranties + Liability
6.1. All Good(s) supplied by the Seller and/or Supplier come with a Supplier warranty of at least 12 months, unless otherwise specified and subject to conditions set out below. The Seller shall provide the Buyer with such information as is required to claim under the Supplier’s warranties. The Seller offers no additional warranty options at this time.
6.2. The Seller shall not be liable for any breach of the warranty in clause 6.1. unless:
6.2.1. The Buyer provides written notice of the defect within 72 hours of locating the defect or ought to have discovered the defect; and
6.2.2. The Seller is given reasonable opportunity after receiving the Buyer\’s notice of defect to examine the Good(s) in question and the Buyer (if asked by the Seller to do so) shall provide photographic evidence of the defect.
6.3. The Seller shall not be liable for a breach of the warranty in clause 6.2. if:
6.3.1. The Buyer makes further use of such Good(s) after giving notice of the defect to the Seller.
6.3.2. The defect arises as a result of fair wear and tear, wilful damage, negligence, misuse, abnormal working conditions or failure to follow oral or written instructions as to the storage of use of the Good(s).
6.3.3. The Buyer alters or repairs such Good(s) without obtaining permission from the Seller
6.4. Subject to clause 6.2.:
6.4.1. If any Good(s) are found to be defected, then within 30 days of the Seller examining the defective Good(s), the Seller will:
6.4.1.1. Repair or replace such Good(s) (or the defective part) free of charge
6.5. If the Seller complies with clause 6.4.:
6.5.1. The Seller shall have no further liability for breach of any warranty in clause 6.1. in respect of such Good(s).

7. Payment
7.1. The Seller accepts most major credit cards including Visa, MasterCard, Delta, and Electron. Cheques, banker\’s drafts are also accepted. Cash payments will not be accepted. When the buyer places an order, the Buyer must provide their exact billing address and telephone number. Incorrect information will cause a delay in processing the order. This delay could be anything up to 5 working days or more. An order will only be processed once the Seller receives full payment from the Buyer. Payment must be made on the date of purchase. Products will not be dispatched for delivery until full payment has been made and the order has been fully processed. The Seller reserves the right to obtain validation of your credit charge or debit card details before accepting the order. The contract is not concluded until full payment is received and the Buyer has received the products.
7.2. In the instance that the Buyer has underpaid and an order has been confirmed, the Buyer must pay the remaining balance due within 72 hours. Failure to do this will result in an additional charge of 6% of the purchased Good(s) total being added to the amount due for the original order.
7.3. In the instance that the Buyer has overpaid and an order has been confirmed, the Seller must refund the overpayment to the buyer within 24hours where possible.
7.4. If the Seller makes an error in the Confirmation or any invoice or any receipt the Seller will correct that error within 24 hours of being notified by the Buyer.

8. Availibility
8.1. All orders are subject to acceptance and availability.
8.2. If the Good(s) the Buyer has ordered are not available from stock, the Seller will contact the Buyer by e-mail or phone and;
8.3. The Buyer will have the option either to wait until the Good(s) are available from stock or to cancel the order. If the Buyer wishes to cancel, the Seller will reverse the order and no charge will be made.
8.4. If the item is on Back Order, it means the item currently out of stock and customer can place the order as back order. The goods will be delivered when the item becomes available. Customer will be notified the estimated delivery date.

9. Price
9.1. All Product prices are inclusive of VAT at the current rates and are correct at the time of entering information.
9.2. Wherever it is not possible for the Seller to accept the Buyers order to buy Good(s) of the specification and description at the price indicated, the Seller will advise the Buyer by email, offer to sell the Buyer the Good(s) of the specification and description at the price stated in the email and will state the period for which the offer or the price remains valid.

10. Delivery charges
10.1. Delivery charges vary according to location and the type of Good(s) ordered in most cases this is free. However, There might be an additional delivery charge on top of the item value displayed in the website if the delivery location is in Scotland. If your delivery location is in Scotland, We recommend you to ask one of our team members to confirm proir to your order.

11. Delivery
11.1. All Good(s) ordered will be delivered to the address specified by the Buyer
11.2. Good(s) shall be deemed delivered once they are delivered to the address specified by the Buyer
11.3. All deliveries must be signed for by the Buyer or by the person authorised to take delivery of the Good(s).
11.4. Delivery Dates are approximations only. Standard delivery lead time is 1-14 working days although this can take up to 30 working days in rare occasions. Next Day Products can be delivered on a working day of choice (stock permitting). The Seller shall not be liable for any direct, indirect or consequential loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Good(s).
11.5. many deliveries are made by an experienced 2 man delivery service that will take the Good(s) to any room of choice. some of the deliveries are made by a one man delivery direct to the front door of the Buyers specified delivery address. If asked by the Buyer, The driver(s) may help to take Good(s) inside, but the Seller accepts no liability for any damages that may occur as a result of this.
11.6. The Seller will not remove existing pieces of furniture to help make room for newly delivered products. Likewise, old pieces of furniture will not be taken away unless already agreed with the Seller. The Buyer must take the responsibility to organize the removal and disposal of unwanted furniture.
11.7. The Buyer will become the owner of the Good(s) they have ordered when the Good(s) have been delivered to them. Once Good(s) have been delivered to the Buyer, they will be held at the Buyers own risk and the Seller will not be liable for their loss or destruction.
11.8. If the Buyer fails to accept delivery on the agreed delivery date, the Seller reserves the right to charge the Buyer to cover the cost of the failed delivery. This charge depends on the weight and size of the item.
11.9. We do not accept any blame or liability for customers removing or disposing of old beds or mattresses prior to delivery. We do advise that customers only dispose of old goods after acceptance of the new goods been delivered.
11.10 Deliveries made to business addresses will have the customers authority for anybody in the building to accept goods on the customers behalf. We will accept no responsibility once the goods have been signed for at the requested address.
11.11 If you have any specific delivery requirements prior to ordering support@furnmart.co.uk to confirm we can meet your requirements.
11.12 Trio Innovations Ltd and our contracted deliverers if requested by the customer will assist the customer in taking the order into the premises, to the appropriate room. However, prior to delivery permission must be sought by Trio Innovations Ltd and if agreed, both Trio Innovations Ltd, the contractor and the personnel of Trio Innovations Ltd, the contractor will not accept liability for any damage both to the delivered product and to the customers property, (including all types of fixtures, fittings and building structure), whilst assisting the customer with such a request. The customer must solely take responsibility for this action. Any consequent damage should fall under the customer\’s household insurance.
11.12.1 If Trio Innovations Ltd agrees to such a request, there may be an additional charge. It will be expected that the passageway and the necessary room(s) will have been cleared in order to make way for the order.
11.13 Trio Innovations Ltd/ third party contractors will not assemble any orders even if requested to do so. The assembly of orders is the responsibility of the customer. Preparation for delivery: Customers are advised when accepting goods to have protective sheets available as the goods been delivered may have transferred through a number of warehouses and delivery vehicles. Trio Innovations Ltd will not accept any liability for any damaged caused.
11.13 Please be aware for health and safety issues delivery drivers are unable to remove their shoes when delivering products into customers houses. If you need to protect your flooring please make sure an adequate cover has been placed on the floor prior to the delivery driver arriving.
11.14 Please note that deliveries are booked in for a specific day and not a specific time of day. If an order that has been booked in for delivery needs to be cancelled or rearranged, delivery alterations will only be accepted before 12.00pm the day before the agreed day of delivery. Delivery alterations after this time will be subject to rearrangement fee.
11.15 Delivery charges vary according to location and the type of Good(s) ordered in most cases this is free. However, There might be an additional delivery charge on top of the item value displayed in the website if the delivery location is in Scotland. If your delivery location is in Scotland, We recommend you to ask one of our team members to confirm proir to your order.

12. Damaged Good(s)
12.1. If damaged Good(s) are delivered to the Buyer, then the Buyer is required to do the following;
   12.1.1. Notify the Seller of the damage and/or defect(s) within 24 hours and;
   12.1.2. Take photographic evidence of the damage and/or defect(s) and;
   12.1.3. Send the photographic evidence to the Seller via email
12.2. Provided the Buyer has adhered to clauses 12.1.1, 12.1.2 and 12.1.3, the Seller will:
   12.2.1. Replace the damaged and/or defected Good(s) within 1-14 working days unless any reasons beyond the control of the buyer prevent this.

13. Cancellation Rights
13.1. The Contract cannot be cancelled if;
   13.1.1. any of the Good(s) ordered are custom built or made to order or;
   13.1.2. The item must not be used and must be \’as new\’
   13.2. If the Buyer wishes to cancel the contract BEFORE the Good(s) have been delivered, then;
   13.2.1. The Buyer must inform the Seller that they wish to cancel the contract
13.3 under Distance Selling Regulations, the Buyer has the legal right to cancel the contract within fourteen days of receipt of the Good(s). The Buyer does not need to give the Seller any reason for cancelling the contract nor will the Buyer have to pay any kind of penalty. However, the Buyer must notify the Seller if they wish to cancel the contract this can be exercised in writing or in another durable medium and:
   13.3.1. Once the Buyer has notified the Seller that they wish to cancel the contract, any sum debited to the Seller from the Buyers credit and/or debit card will be re-credited to their account as soon as possible and in any event within 14 days of the order PROVIDED THAT the Good(s) in question are returned to the address provided by the Seller and in the same condition they were in when delivered. If the Buyer does not return the Good(s) delivered to them or if the Buyer does not pay the costs of delivery to return the Good(s), the Seller will be entitled to deduct the direct costs of recovering the Good(s) from the amount to be re-credited to the Buyer.

13.4. The Seller reserves the right to cancel the contract if one or more of the Good(s) ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by the Seller from the Supplier(s).

13.5. The Buyer cannot cancel the contract once the Good(s) have been in their possession for more than 14 Days.

14.0 Trio Innovations Ltd retains the right to investigate any order placed on this website or by phone that it suspects to be fraudulent. Any such order will not be delivered until it is proven that the order is bona fide. Should Trio Innovations Ltd be unable to prove that an order is bona fide or to contact the Buyer then the monies will be refunded to the original payment card used and the order will be cancelled.

For your protection, to ensure that your credit, debit or charge card is not being used fraudulently, we will validate your name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. Please be assured that this is only done to confirm your identity. A credit check is not performed and your credit rating will not be affected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

DELIVERY & RETURNS

DELIVERY POLICY

We deliver to the mainland UK (England, Scotland & Wales) and some items can be delivered to Northern Ireland and Republic of Ireland with and additional delivery charge on top. Send us an email with the details of the item you wish to purchase and we will then get back to you.
If the item is small, our Courier will perform a 1 man delivery. If the item is large, they will perform a 2 men delivery (both without costs to you).
You only have to unwrap and assemble the item with all instructions and parts always provided. However, in the future, this service will also be included.

Track Your Order

You will be kept informed by the courier either through text messages, phone, e-mail or on the courier’s website with live tracking information. This way you will know where your order is in the process of delivery.

Delivery time frame:

Delivery time for most items varies from 48 Hours to 30 business days maximum depending on supplier, when the item is in stock.
If the item is not in stock the lead time is more extensive. Please check individual product page for more information on specific time frames.
If the item is on Back Order, it means the item currently out of stock and customer can place the order as back order. The goods will be delivered when the item becomes available. Customer will be notified the estimated delivery date.

How delivery works:

When you order your item(s) with us, we forward the order to our suppliers and then either the supplier’s own Logistics or our couriers, who will handle the delivery.
Some renown couriers we work with include: Xpert Delivery, Tuffnells and Kinetic Logistics.
You will be contacted by one of the companies above or the supplier’s own logistic services to arrange the best date and time for you to receive the item in your home.

Tips to ensure a smooth delivery:

Make sure someone is home (preferably you, the customer) to receive the item(s) when the Courier arrives as any additional rescheduling fees with the Courier are your responsibility.
Upon delivery, you will be asked to sign that your product has been delivered in perfect conditions. It is your responsibility to fully check the product for any damage or marks before you sign. Take your time to do this, the delivery team is instructed to wait for your verification and if indeed there is a problem, it will save you time and hassle if you report it right away.
If, upon receiving your item, you notice it is damaged, please write on the delivery note or drivers hand held device that the item is damaged and send it back. You must contact Trio Innovations Ltd so we can arrange for a replacement as quick as possible. We replace damaged items at no extra cost to you.

Returns & Refunds

In case you don’t notice any problem right away, you have 48 hours upon delivery time to contact Trio Innovations Ltd so we can process a return due to damage in transit.
It is very important that you return the item in “as new” condition. This means it must be in its original wrappings, unused and unassembled (if applicable). Please ensure that the person unwrapping the item is very careful to keep the packaging intact. This is also essential in preventing the item being damaged on its return.
Our suppliers do not accept returns of items that are not in the “as new” conditions described above and we recommend that you take digital photographs as proof of the damages and send them to us.
In the case of you receiving a damaged item, Trio Innovations Ltd will take responsibility and arrange for delivery of a new one in good condition or replace the parts with no extra charges to you – provided the 48 hour time limit is respected.
Please note Trio Innovations Ltd cannot be responsible for any damages that may occur when you’re carrying or installing the item in your house. Returns of damaged items are processed when the item is damaged when presented to you.
In the case of product malfunction / manufacturer related problems arising after the 48 hour time window expires, you can contact Trio Innovations Ltd about this problem and we will proceed to try to find a solution that best fits your needs in collaboration with our suppliers. Nova Solo, for example has a 12 month warranty policy. However, this is a very rare event, as most problems tend to occur during transit (if they occur).
If the item(s) arrive in good condition but you’re not happy with them for any other reason (changed your mind, no longer need the item, item looked different in photos, etc), we are happy to give you a refund for the period of 14 days (upon you receiving the item) provided that you pay for the courier service both ways.

Right of Cancellation

1.1. The customer has an unconditional right to cancel an order.

1.2. You must exercise the right to cancel an order by informing Trio Innovations Ltd in writing to our postal address or via email before the goods are dispatched.

1.3. Customers wishing to cancel their order after dispatch must ensure that reasonable care is taken of the goods and that they are returned to Trio Innovations Ltd (see returns address) unopened and unused in an ‘as new’ condition complete in its sealed original packaging and with all instructions included.

1.4. If the goods have left our premises, transport charges will be incurred. The customer is responsible for all transport costs, it is the responsibility of the customer to return the goods using their own transport to the address at the bottom of this page. Please note: our transport charges start from £45.

1.5. To accept an item for return we must be notified in writing within 14 days of delivery. The item must be then returned to us as soon as possible.

1.6. Cancellation Email address: support@furnmart.co.uk

1.7. Trio Innovations Limited retains the right to investigate any order placed on this website or by phone that it suspects to be fraudulent. Any such order will not be delivered until it is proven that the order is bona fide. Should Flair Furniture Ltd be unable to prove that an order is bona fide or to contact the Buyer then the monies will be refunded to the original payment card used and the order will be cancelled.

1.8. For your protection, to ensure that your credit, debit or charge card is not being used fraudulently, we will validate your name, address and other personal information supplied by you during the order process against appropriate third-party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. Please be assured that this is only done to confirm your identity. A credit check is not performed and your credit rating will not be affected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

Damaged / Disputed Goods

1.1. We will exchange any mattress that is either damaged or faulty upon delivery only when the customer follows all of our terms and conditions that apply.

1.2. Before processing a damaged / disputed goods claim, we will require a photograph of the damaged / disputed goods before any action can be processed.

1.3. It is the responsibility of the customer to check the goods have been delivered in good condition.

1.4. If you are unable to check the goods for damage before signing the delivery note, please sign for the item as damaged.

1.5. If you sign for an item as delivered in good condition and you subsequently notify us of damage, this may affect your eligibility for an exchange.

1.6. Please contact our Customer Services team within 24 hours of delivery to notify us of a fault / damages via email: support@furnmart.co.uk

1.7. Please send in photographic evidence of any damages as soon as possible via email: support@furnmart.co.uk within 7 calendar days.

Refunds

1.1. Trio Innovations Ltd will refund the purchase price of the goods or services within 14 days of receiving and checking the goods are as new and complete – less any transport costs.

1.2. Customers who refuse delivery at the door will be liable for a return delivery charge from £45

1.3. Unfortunately, we cannot authorise refunds or exchanges on any products that have been unpacked or slept on. If the product is an opened/used mattress or pillow, then this can't be returned due to health and hygiene reasons. If, when the goods are inspected we find any of the above has been breached we will return the item to you at your expense and no refund will be given. If the item is returned to us in accordance with our terms and conditions a refund will be provided minus the charges listed above.

1.4. To accept an item for return we must be notified in writing within 14 days of delivery. The item must be then returned to us as soon as possible.

1.5. Trio Innovations Ltd. cannot be held liable for items ordered incorrectly or in the wrong size.

1.6. No refunds can be given for inadequate access or the item not fitting in the customer’s room.

1.7. Where possible, Trio Innovations Ltd. will liaise with the manufacturer with regards to an exchange – it is the sole discretion of the manufacturer to offer an exchange if this circumstance should arise.

1.10. Exchanges, where applicable, will incur additional costs.

1.11. Items ordered on Interest Free Credit are not eligible for cash refunds. However, we will raise a credit for the appropriate value (less any original delivery costs) for use within our shop.

Returns Address and Postal Address:

Contact Trio Innovations Ltd. For the return address.

Please supply our telephone number: 01752 418 418 to the courier / postal service as a point of contact should they run into any issues when trying to deliver the goods.

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